Shipping & Return Policy

Shipping Policy

Processing time: 3-7 business days. Our custom SockShoes are made to order. Please allow three to seven business days for us to process and ship your order. You will receive an email with a tracking number within 48 hours of your order being shipped.

  • USA - 10 to 15 business days for delivery.
  • Canada, Australia, and UK - 1 to 2 weeks for delivery.
  • Others Countries - Standard Shipping on all orders & typically takes 1 to 3 weeks for delivery.

Shipping address can only be changed before order is shipped. After order is shipped we can no longer change the shipping address.

There are currently delays with shipments worldwide due to the COVID-19 pandemic and we apologize for that. Some orders may be effected others may not, it really depends on your state/city and how it is effecting the logistics. Please add at least 1 week to the above estimated times. Please write us at hello@thesockshoes.com for specific details on your order.

Please be aware that some countries can stop parcels at border for security checks and import taxes. These can add to total delivery times. Depending on your country laws, some will impose extra taxes in accordance with the import laws. These extra charges are out of our control, not imposed by Draco Slides or the couriers we use. All these taxes are government imposed, they receive 100% of these charges. If you failed to pay these charges, parcels can be held for up to 90 days, awaiting payment. This will delay any return or refund process, and could fail to qualify for our refund policy.

To offer the best quality/price ratio, even though we are a Canadian based company, all our products are made and shipped directly from our factory based in China. We supervise the production, packing and shipping process to ensure you receive the best value for money.

Please note that during peak seasons the above estimate delivery times can vary. Once your order has been shipped we will be unable to make any changes to your order.

If you have any questions regarding an order you placed or if you have questions prior to ordering, please email us at hello@thesockshoes.com

Currently Unable To Ship To:
China, Hong Kong, Macao, Israel, Singapore, Thailand, United Arab Emirates, Norway, Turkey, India, Philippines, Portugal, Costa Rica, Argentina, Colombia, Guadeloupe, Myanmar, Jordan, Saudi Arabia, Iceland, Qatar, Chile, Jersey, Egypt, Guernsey, Bahrain, Taiwan, Guatemala, Cyprus
(TEMPORARILY DUE TO COVID-19)

 

 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

You have 30 days, from the day of delivery, to return your order to us. As all SockShoes pairs are hand-made to your specifications, there is a 20% restocking fee for all products returned or orders cancelled after the manufacturing process has begun, unless a returned item is defective, in which case the restocking fee may be waived. If there is any damage or excessive wear to the item, there will be an additional charge, based on the cost of repair or replacement.

Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to SockShoes.


To start a return, you can contact us at hello@thesockshoes.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@thesockshoes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.